We manage Residential, Commercial and Retail Properties
Our Policy
If your property is vacant, you will hear from us at least once a week with a report and also with any news as it occurs.
Every property is inspected at least annually and a written report will be provided to you.
Marketing
- Internet websites – www.domain.com.au and our website, with colour photographs, providing effective worldwide marketing.
- Signage, subject to approval.
- Newspaper advertising.
- Access to our database of prospective tenants.
- Window display at our high profile office.
- We show your property 6 days a week during office hours.
- We inform major re-location companies about properties which we know will interest them.
Saving you Money
From the day your tenant gives us notice to vacate – we will be looking for a new tenant – we don’t wait until your tenant leaves!
Rent Collection
We endeavour to have your tenants pay rent by direct deposit so they, and we acting on your behalf, can ensure the rent is paid on time.
Leasing
Prospective tenants are personally escorted to your property by a Property Management representative. We NEVER hand out keys.
Comprehensive Background Checks on Prospective Tenants
All prospective tenants are qualified. Their “bona-fides” will be checked thoroughly. After 25 years in real estate, Susan Wyatt knows the traps! We will obtain their current photo ID, thoroughly check employment and rental history.
We are a member of TICA (Tenancy Information Centre of Australiasia). So we have access to over 5 million tenant records covering who they rented through; where they rented and where they are applying. All prospective tenants will be notified that they will be put on this extensive national register if eviction proceeding take place because any of the terms and conditions of the lease agreement are broken. If you would like us to carry out a Bankruptcy check – just let us know – this can be arranged!
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Payment of all Outgoings
We can pay your bills too. Council, Water, Strata, tradespeople, insurance etc will all be paid from rent collected – for your convenience.
Bi-annual Rental Reviews
We continually look at ways of increasing the return on your investment through rent reviews.
End of Year Financial Statement
We can issue an end of year financial statement for your Accountant.
Attending to Repairs
One of the major concerns for many real estate investors is property maintenance. Our Agency can either attend to all maintenance matters or owners can manage their own property maintenance requirements. We have highly competent and competively priced tradespeople in place to handle all manner of repairs or maintenance. With your authority, we will tend to all repairs immediately. With larger works or renovations, we always obtain quotes for your approval.
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Arrears Control
An area where we must be continually vigilant. Our system means that a tenant only 3 days behind will be personally contacted and reminded to pay. If they break their agreement and do not pay rent they will be served with a formal ‘Termination Notice’.
Residential Tenancies Tribunal
Resolution is always our first preference but, in some cases, tribunal hearings are sometimes unavoidable. We spend considerable time compiling documentation and evidence, and run through the case in our office in advance to ensure we are fully prepared.
Insurance
We highly recommend Landlord Protection Insurance. We would advise that you talk to your insurance provider to arrange insurance.
Monthly Statement/Funds Banked
Statements are prepared monthly with invoices attached. For security and efficiency, we will directly bank your funds into your chosen account.
Vacating Inspection
We carry out a rigorous final inspection of the property when the tenant vacates. Prior to the tenants moving we email/post them a Checklet for Cleaning.